RETURNS & REFUNDS

We hope you’re happy with your OMNI order. If you do need to make a return, please read the information below before sending anything back to us.

RETURNS

For hygiene reasons, we can only accept returns where the product remains completely unused, unopened and in its original condition. All packaging, seals and protective elements must remain intact.

You have 14 days from receiving your order to request a return.

For hygiene-sensitive products, we cannot accept a return once the product has been opened, used, handled or had its protective seal removed, unless the item is faulty.

Your statutory rights are not affected.

RETURNING YOUR ORDER

Return postage is the responsibility of the customer and OMNI does not currently provide prepaid return labels.

We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been processed. OMNI cannot be responsible for returned parcels that are lost in transit.

Once your return has been approved, we’ll provide you with the return instructions and address.

Please do not send any products back to us before your return has been authorised, as unauthorised returns may not be accepted.

RETURN TIMEFRAME

Approved returns must be sent back within 14 days of receiving your order.

Items returned outside of the permitted return period may not be accepted. Where an item needs to be sent back to you, any additional postage costs will be the responsibility of the customer and must be paid before the parcel can be dispatched.

CANCELLATIONS & ORDER CHANGES

We begin processing orders as quickly as possible. Because of this, we cannot guarantee that an order can be cancelled or changed once it has been placed.

This includes changes to products, quantities or delivery details.

Please check all order and delivery information carefully before completing checkout.

STARTING A RETURN

To request a return, please contact [SUPPORT@BEAUTY-OMNI.COM] with your order number and reason for return.

If your return meets our return conditions, we’ll send you the information needed to return your order.

Please wait for confirmation from us before posting your return.

UNCOLLECTED PARCELS

If your order is delivered to a collection point, it is your responsibility to collect it within the timeframe provided by the delivery carrier.

If your parcel is not collected and is returned to OMNI, the original delivery cost will not be refunded.

If you would like your order to be sent again, an additional delivery charge will apply.

DELIVERY COSTS

Original delivery charges are generally non-refundable unless required otherwise by law, including where an order is faulty, incorrect or otherwise covered by your statutory rights.

Return postage is also the responsibility of the customer unless the item received is faulty, damaged or incorrect.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please check your order when it arrives.

If your product arrives damaged, appears to be faulty, or you have received an incorrect item, please contact us as soon as possible with your order details and photographs where appropriate.

We’ll review the issue and arrange the appropriate resolution. 

This does not affect your statutory rights.