DELIVERY INFORMATION

We aim to prepare and dispatch all OMNI orders as quickly as possible.

Delivery estimates begin from the date your order is dispatched, rather than the date your order is placed. Once your parcel has been passed to the delivery carrier, delivery times are subject to the carrier’s network and may occasionally vary.

Please note that all delivery times shown below are estimates and cannot be guaranteed.

UK DELIVERY

Royal Mail — Standard Delivery
Estimated delivery: 2–10 working days
Limited tracking. Tracking information is typically updated when delivery is attempted.

Evri — Standard Delivery
Estimated delivery: 2–10 working days
Limited tracking. Tracking information is typically updated when delivery is attempted.

Royal Mail 48 — Tracked Delivery
Estimated delivery: 2–3 working days
Full tracking provided.

Evri — Express Delivery
Estimated delivery: 1–2 working days
Full tracking provided.

Delivery estimates apply from the date your order is dispatched.

DELAYED OR MISSING ORDERS

Occasionally, parcels may experience delays while in transit.

If your order has not arrived within the estimated delivery timeframe, please allow up to 10 additional working days before the parcel can be treated as potentially lost.

Once this period has passed, please contact OMNI Customer Care so we can investigate the delivery with the carrier. Where a parcel is confirmed as lost, we will arrange the appropriate replacement or refund.

DELIVERY DETAILS

Please check that your delivery address and any relevant delivery information are correct before completing your order.

OMNI cannot be responsible for unsuccessful deliveries caused by incorrect or incomplete information provided by the customer.

If your parcel is returned to us because the delivery details supplied were incorrect or incomplete, the original delivery charge will not be refunded.

If you would like the order to be sent again, a new delivery charge will apply.

This also applies where an address requires additional or specific delivery information that was not provided when the order was placed.

INTERNATIONAL DELIVERY

All international orders are sent using a tracked delivery service.

Europe
Estimated delivery: 5–15 working days

Rest of World
Estimated delivery: 7–28 working days

International delivery times may vary depending on the destination, local delivery services and customs processing.

CUSTOMS, DUTIES & IMPORT CHARGES

International orders may be subject to customs duties, import taxes or other charges when entering the destination country.

These charges are set by the relevant authorities in the destination country and are the responsibility of the customer.

If an order is returned to OMNI because applicable customs or import charges have not been paid, any eligible refund will apply to the returned products only. Original delivery charges will not be refunded.

DELIVERY ESTIMATES

The delivery times shown above are estimates based on the services provided by our delivery partners and are not guaranteed arrival dates.

Postal delays, customs processing, adverse weather, busy periods and other circumstances outside of our control may occasionally affect delivery times.

For information regarding returns, refunds and uncollected orders, please refer to our Returns & Refunds Policy.